Terms of Service, Terms and Conditions, and Privacy Policy

Terms of Service, Terms and Conditions, and Privacy Policy

1. Overview

This website is operated by 9shines Label. Throughout the site, the terms “we”, “us” and “our” refer to 9shines Label. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service, including those additional terms, conditions, and policies referenced herein.

By accessing or using any part of the site, you agree to these terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these terms by posting updates to our website. Your continued use of the website after such changes constitutes acceptance.

Our store is hosted on Shopify Inc., which provides us with an online e-commerce platform to sell our products and services.

2. Registration and Account Security

  1. To purchase products from 9shines Label, users must register on the website by providing their name, mobile number, address, and email.
  2. You are responsible for maintaining the confidentiality of your account details.
  3. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
  4. We strive to make our website error-free, but we do not take responsibility for internet-related issues.

3. Privacy Policy

At 9shines Label, we respect your privacy. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our site.

3.1 Information We Collect

When you visit our website, we collect:

  • Device Information: IP address, browser details, and cookies.
  • Order Information: Name, billing/shipping address, email, and phone number.
  • Customer Support Information: Any details you provide when contacting us.

We use this information to process your purchases, provide customer service, and improve our website.

3.2 Sharing of Information

We share your data with trusted third parties to provide better services, including:

  • Shopify, our e-commerce platform.
  • Payment processors, for secure transactions.
  • Shipping partners, to fulfill your orders.

We may also disclose personal data to comply with legal obligations.

3.3 Cookies and Tracking

We use cookies to optimize your browsing experience. You can control or disable cookies through your browser settings.

3.4 GDPR & CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California (CCPA), you have rights regarding your data, including access, correction, and deletion requests.

4. User Conduct & Prohibited Activities

Users must not:

  • Use our website for unlawful purposes.
  • Transmit malicious code or harm the website.
  • Violate intellectual property rights.
  • Post offensive, defamatory, or fraudulent content.

5. Orders, Pricing, and Availability

  • All orders are subject to acceptance and availability.
  • Prices may change without prior notice.
  • If there is an error in pricing, we reserve the right to cancel affected orders.

6. Return & Refund Policy

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, with original tags and packaging.
  • Refunds will be processed within 7-10 business days after approval.

For full details, visit our Return & Refund Policy page.

7. Governing Law & Dispute Resolution

  • These terms are governed by Indian law.
  • Any disputes shall be resolved through arbitration in Bangalore, India.

8. Changes to Policies

We reserve the right to modify these terms at any time. Users are encouraged to review this page periodically.

For further inquiries, contact us at 9shine.store@gmail.com.